Applications used for managing physical assets of public utility needed improved reliability and sustainability. Enhancing user (technician) satisfaction and productivity by optimizing maintenance planning, asset uptime, and safety. Co-created with Geometria's developer team.asset managment enterprise software field service
800kCitizens as end users
4Weeks shorter Development Circle
Electricity, Natural Gas, Water.
It is increasingly hard to manage physical assets channeled through big data, especially in big cities. Information must be provided to technicians in the most efficient way possible. This work requires deep domain knowledge and years of expertise. We've carried out our research through user interviews, shadowing field experts, and doing field research in operation centers.
We made information architectures and high fidelity, interactive wireframes to show the task flows and user journeys.
How might we improve the daily work of technicians in order to lower the costs and length of field operations?
Delivering better experience to succeed in the energy and utility industry with renewed usability and design for an existing product. Strenghten consistency of the features by simple and pattern based design solutions.