Reshaping Revenue Cycle Management Flows
A complete restructure and optimization for ClaimocityClaimocity offers a solution for American doctors who spend more time documenting patient data than on treating people because of a highly bureaucratic system. This subscription-based product gives doctors a more intuitive, automated way to log their visitations and other data.
We at Exalt believe that a mobile-first approach and an elaborate RCM software will revolutionize the old paper and laptop system. Our embedded experts and design team have joined this partnership for this shared vison.
RCM medical resource managementExpectation management with embedded experts
Uncovering common pain points of the previous productThrough heuristic evaluation and remote user interviews, we've identified multiple instances where one design choice – mostly just to simplify user flows – could offer a great improvement in usability.
We've suggested automating some features, especially for when registering new patients, and updating treatment progress, and created a more intuitive onboarding experience for new users.
Deliverables
- A full synthesis of user interviews for the application's previous versions
'How might we optimize the current flow of this RCM product so that the two very distinct target personas both find it intuitive and delightful.'
Re-imagining visualization processes
Creating a coherent, mobile-first design systemWe've created a design system that fulfills the target audience's needs, meaning that while it retains the overall feeling of the original version,it also offers a smoother, faster experience, sometimes as effectively as making a 10-minute flow into a 3-minute one.
We've designed an RCM system that feels both like a tool that could be used intuitively and a high-end application to best serve the subscription-based model.
Design SystemCreating a product for both technophilic and technoskeptic personas
Designing a mobile-first software for different target audiencesThese improvements, however, had to be tailored to two very distinctive and innately different user personas that were represented in our research: The technophile and the technoskeptic practitioners.
We've made processes that balanced out the technoskeptic audience's aversion to technology by adding more intuitive designs to our flows while we tried to keep things still sped up for those who are familiar with apps and how to use them. For the best possible result, we've organized multiple usability tests.
Deliverables
- Multi-faceted usability tests conducted with stakeholders and potential customers Redesigning flows based on use cases
