Reducing Field Service Costs in The Energy Industry With Better UX Design
Applications used for managing the physical assets of public utility needed an improvement, both in their reliability and sustainability. With the help of Geometria's developer team, we were able to enhance user (technician) satisfaction and productivity by optimizing maintenance planning, asset uptime, and safety.
Asset Management Enterpise Software Field Service
800k
Citizens as end users4
Weeks shorter Development Circle
Serving 800 000+ citizens
User Research in a Deep Domain Electricity, Natural Gas, Water.
It is increasingly difficult to manage the accumulated data of different physical assets, especially in larger cities. Information must be provided to technicians in the most efficient way possible.
The project required deep domain knowledge and years of expertise. We've carried out our research through user interviews, shadowing field experts, and doing field research in operation centers.
Deliverables
- Interview Reports
- Job Stories
Creating Concepts
navigation and focus pointsWe made information architectures and high fidelity, interactive wireframes to show the task flows and user journeys.
Deliverables
- Information Architecture Maps
- Wireframes
Job Story WorkshopHow might we improve the day-to-day work of technicians in order to lower the costs and duration of field operations?
Design Styleguide
designing interface systemsRefurbishing a product to boost user experience
Renewing design for better usability
Improving feature consistency by creating simple and pattern-based design solutions.
